Jeff Mowatt knows the art of influence. Employees serving customers; colleagues promoting ideas; human beings interacting in relationships -- all seek to exercise influence. Too often, that means high-pressure sales pitches and clumsy one-liners. When barriers arise, the response is artless talk instead of artful influence -- or people just give up. Disarm the barriers which so often block results! Learn with Jeff the tools of Influence with Ease®.
Jeff Mowatt is a master of the fine points of human interaction. His Influence with Ease® column has been syndicated and featured in over 70 trade publications. A dynamic student of his experience, Jeff has "exercised influence" as a marketing director, business owner, and black belt martial artist. His stories are vivid and engaging. Audiences laugh easy and often -- and people learn.
An international speaker and trainer, Jeff brings over 25 years of successful influence experience to his programs and clients. He has served as National President of the Canadian Association of Professional Speakers, and as Senior Director of the International Federation for Professional Speakers. Jeff is also a popular media commentator on the art of client service.
Every encounter with another human being is an opportunity to add to, or subtract from, our sense of community and cooperation. Why settle for cynicism, detachment, and mediocre results -- in our market place, in our workplace, in our connections with others? Why try to communicate through resistance and barriers? Success almost always requires that we convince someone of something. Exercise influence . . . with ease . . . for results.
Presentation Topics
- The Art of Client Service...Influence with Ease®
One way or another, we all exercise influence. When we discuss an idea with a co-worker, interact with a customer, or resolve a problem with a spouse we are influencing others. The problem is that people are becoming so leery of each other's motives that it's becoming increasingly difficult to create trust. Enter Jeff's approach that he calls, Influence with Ease®. Spiced with humour and dramatic examples, Jeff reveals how to engender more trust, feel more motivated, and enhance influence without being pushy.
Participants learn the Influence with Ease® approach to:
-Shift from reactive 'order-taking' towards proactive business-building
-Increase revenues by 16% with a six-word question
-Move beyond repeat business to create loyalty (there is a difference)
-Prevent customers from defecting just to save a few dollars
-Disarm cynics with your 'grand intention'
-Create trust with anyone in under 30 seconds - even when they're stressed
-Tap the 'humility advantage' to overcome resistance
-Enhance people's perception of you by 12% by using a two word phrase more often (hint: it's not please and thank you)
-Position your ideas, products and services so that people select higher value options
-Break bad news to others without creating hard feelings.
-Influence with Ease® applies equally well with external customers or internal co-workers. In this session no one feels left-out.
Testimonials
"Our membership consists of educated, experienced professionals. They attend numerous conferences and hear many speakers. Jeff's Influence with Ease® subject matter was a strong draw - a record turnout in our 95 year history. Moreover, of the six sessions in our full day conference, Jeff's was the most highly rated - by far!"
Ontario Association of Optometrists
"Jeff Mowatt's session was excellent and was rated by delegates as the best of the entire conference."
Alberta Support Staff Conference
"Jeff's content, delivery, high standard of professionalism, and pleasing personality makes him one of the most outstanding and memorable speakers I've heard."
International Assoc. of Lions Clubs
"Jeff Mowatt's name came up over and over on our conference evaluations where we asked, "Which guest speaker do you think added the most to the conference?"
Supply and Services, Gov't of Canada
