Ross is a 6-Time Emmy awad winning comedian, writer, and human resource training film producer who now speaks to business organizations 100+ times each year on Motivation and Customer Service.  He was a pet shop manager in a town of 5,000 people (Puyallup, WA.) and the aspiration of hosting a TV talk show like his idol Johnny Carson. By staying focused and adopting the self prescribed credo that "success is your own fault" Ross was able to achieve his dream of becoming a network TV talk show host (competing against Carson and Letterman) in less than 7 years.  He can show your team members how to achieve their own goals by exploitingTHEIR innate talents and skills...not by following anybody's "magic"  5, 7, or 9 step formula.

This keynote is Absolutely Fresh and Hilarious Motivation. Because Ross averages over 100 speeches a year, he is often on the “bill” with best selling authors and speakers. After analyzing these so called “success experts” Ross concludes that many of them are modern day snake oil salesmen; intent on selling temporary enthusiasm rather than providing usable, bulletproof principles. Ross’ book, Nobody Moved Your Cheese! is a common sense alternative.

 

Ross doesn’t think your cheese can be moved. He is a fierce proponent of taking responsibility for what happens in your life - and being accountable for the outcome. Ross is blunt about this, “Nobody cares more about your life and your career than you do. Nobody has a foolproof solution for you; except you. It’s time we all decided that ‘success is our own fault.’ Start believing in (and using) your unique talents and stop making excuses for your failures.”

 

Ross’ own story of going from a small town pet shop manager to an Emmy® Award winning network talk show host is proof that his conclusions come from the application of hard work and experience.

 

Customer Empathy
Even with exhaustive HR training, Ross has discovered that, "Managers have been treating the symptoms rather than curing the core problems of horrific customer service. Now, customers are shouting back. Customers want us to stop performing “mandatory service” and actually understand how they are FEELING before, during and after the transaction." 

 

Ross demonstrates how too many businesses are blinded by hopeful sales goals, operational procedures, technology solutions, mission statements, and the corporate "vision." Smart managers need to put their energy into teaching their people how to respond to the customers' EMOTIONAL REACTIONS.

MC

Because Ross is a trained talk and game show host; who has hosted over 1,000 network broadcasts, he is the perfect choice for moderating your executive panel discussions and complicated award banquets. Ross will keep the programs lively and on task; drawing on his lightening quick wit and experience in every possible situation.

Ross is also adept at handling back-to-back break out sessions that feature a myriad of presenters that include such luminaries as Jack Welch, James Carville, Larry Bossidy, Tom Peters, Archbishop Desmond Tutu, to name a few. Since many high profile presenters are more comfortable dealing with a “pro,” Ross is able to get the most out of the introduction and Q & A…and doesn’t shy away from the tough questions your people want answers to (but may be too intimidated to ask.)

Finally, Ross has found great success in hosting custom game and talk shows. Not only do these formats lend themselves to imparting important information about your company in a fun way, participation of the whole audience is easily employed. Let us show you how to create a custom “TV” show for you.

“Your valuable insights and experiences paralleled perfectly with our “Inspired and Empower People” theme. Your remarks triggered new ideas that will benefi t our employees for years to come.”
Daimer/Chrysler

“We’ve heard EVERYBODY but everyone’s still talking about how much Ross impressed us with something so new. That’s saying a lot from this seasoned group.”
Humana Health

“We surveyed our audience and all rated you EXCELLENT. Some of the comments were – Best seminar I’ve attended – Absolutely wonderful and inspiring – Anyone who stayed in bed missed something incredible.”
National Retail Hardware Association

“As a professional meeting planner for the past 15 years, I have been subject to hundreds of events. The material you selected from Nobody Moved Your Cheese! was a great blend of motivation, inspiration, and humor. Amazing Job!”
Master Builders Assn.

“Your high energy, inspirational message was a boost to an organization that needed more vigor. Nobody Moved Your Cheese was powerful, humorous, and made a lasting impression on all of us. Thanks for a fabulous job. I’m a hero!”
The Boeing Company