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Ryan Walter

Retired NHL Player - Leadership & Performance Expert

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Ryan Walter: Retired NHL Player - Leadership & Performance Expert

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Ryan Walter played and coached more than 1100 games over 17 seasons in the National Hockey League. Drafted second overall by the Washington Capitals in 1978, Ryan was named the youngest NHL captain in his second of 4 seasons, played 9 seasons and won a Stanley Cup with the Montreal Canadiens, and returned to his home town to play his last 2 seasons for the Vancouver Canucks. He was named Team Canada Captain in the World Junior Tournament, was selected to play in the NHL All-Star game and for Team Canada in 4 World Championships, became a Vice-President of the National Hockey League Players Association, and was honoured as NHL Man of the Year in 1992. Ryan has been inducted into the BC Hockey Hall of Fame, the Burnaby Sports Hall of Fame, named to the 30 all-time Washington Capitals’ Dream team, the top 50 all-time BCHL players and the top 100 Montreal Canadiens in 100 years.

Ryan has a Master of Arts Degree in Leadership/Business. He is the author of 5 books, the creator of the board game Trade Deadline Hockey, and a regular contributor to both online and print magazines and newspapers. Ryan serves on the Hockey Canada Foundation’s Board of Directors and is a member of the Seton Hall Stillman School of Business Leadership Advisory Council.

Currently the President of the American Hockey League’s Abbotsford Heat, Ryan won a Gold Medal at his inaugural 4 Nations Cup tournament as Head Coach of Canada's National Women's Hockey Team. He has been an NHL coach, co-founder and president of two start-up companies, a TV hockey analyst, and a hockey adviser and actor for both television and movies. Ryan's enthusiasm from the page, the screen, the bench, the boardroom, and the podium is contagious as he fulfills his mission to "Inspire the hungry spirit!"
 

Leading Customer Service -  Delivering Enhanced Customer Experience
Ryan’s tenure as the President and CEO of a professional hockey team has uniquely shaped his knowledge of how to build an optimal Customer Experience. His experience playing on and coaching high level teams has helped him understand how to collectively and successfully drive results.

Enhanced Customer Service Results are consistently achieved through the progression indicated on our Performance Ladder, pictured below. Throughout our session together we will use this model as a base for our training. If our people’s mindset is not focused on delivering a Superior Customer Experience, we have no chance to create the results we desire.

Amazing Customer Service originates in the hearts and minds of our people. Using Ryan’s unique Thinking Tendencies Model, together we will identify our 5 states of mind, and why it is critical to have a plan to shift your team’s thinking above the line to achieve your desired customer service results.

Following this discovery we will spend the remainder of our time identifying best practices on how to practically implement superior customer service. Each of the four processes we will use are interactive and will generate significant debriefs with practical implementation strategies.

1. Customer Service is Personal
Helping your people develop an awareness of their best personal qualities and how to utilize these strengths to build superior Customer Service.
Interactive process: The Hero Exercise

2. What does the Customer Want from YOU?
Understanding the 4 critical qualities that customers universally want to be the foundation in the people leading them.
Interactive process: Characteristics of an Admired Leader (Posner & Kouzes)

3. Delivering Incredible Customer Service during Difficult Conversations
Our VALUE acronym for providing amazing customer service and its accompanying exercise will facilitate strong takeaways for your people on how to better handle challenging customer interactions.
Interactive process: The VALUE acronym, Roland/Jones conflict

4. Customer and Cultural Communication
By increasing the quality and efficiency of our Team Communication we will enhance our Customers’ Experience. The way customers see us interact solidifies their feeling about our company. In addition, as our internal communication skills develop, they naturally transfer to our customer interactions and positively impact our ability to serve our customers optimally.
Interactive process: Architect Builder


7 Essential Qualities to Inspire the "Hungry Spirit"
The difference between winning and losing is not just talent or coaching, but the team or organization’s collective HUNGRY SPIRIT. To combat a collective “Ambivalent Spirit,” leaders must be intentional in growing and enhancing the Hungry Spirit. The Hungry Spirit is the foundation for engagement and empowerment because at the end of the day your people have to “want to do it.”

The ability of your leaders to engage and empower your players determines the performance of your organization. But how do you ensure you’re getting the most from your group? Ryan shows audiences how to focus on 7 actionable qualities that enhance team atmosphere and engage your organization’s players.
  1. The quality of Visioning
  2. The quality of Believing
  3. The quality of Framing
  4. The quality of Deflecting
  5. The quality of Honouring
  6. The quality of Connecting
  7. The quality of Resilience
Ryan Walter, through his personal experience and research, including interviews with top professional coaches, is perfectly equipped to communicate how to lead effectively. He utilizes 10 personal power stories to masterfully imprint these 7 essential qualities into the psyche of your people.
 

Coaching HUNGRY Teams
Increasingly, the ability of Leadership to engage and empower your players determines the performance of your organization. But how do you ensure you’re getting the most from your individual players and your team? Ryan shows managers and coach’s techniques that NHL coaches utilize to create their HIGH PERFORMANCE CULTURE.

We have constructed a fabulous coaching program as a result of interviewing 12 top National Hockey League coaches for Simply The Best :Insights and Strategies from Great Hockey Coaches. Their amazing strategies, along with Ryan’s championship experience on and off the ice, have become the core elements of Coaching HUNGRY Teams. Whether you are a minor sport coach, a parent, manager, or CEO, coaching is an essential process in all that you do, both coaching for performance, and also coaching your next generation coaches and leaders so that they are prepared and properly trained to step up. 
 
Playing in the ZONE -Maximizing Personal Performance
We have all been there… how do we consistently stay there?

Ryan reaches back into his 15 season NHL career to extrapolate the principles he used as a professional athlete for consistently driving high performance, and transfers these into practical steps that work in your environment. Your people will gain insight into personal strengths and their impact on team performance, and how the team’s level of synergy sucks or supplies energy to individuals. Ryan will contour his presentation to “hit home” specifically to your needs
 
Leading Performance
As Ryan demonstrates, great Leaders understand their players’ strengths and work hard to create environments where Team and Personal High Performance percolate. Whether you are trying to sell products or services or win the Stanley Cup, it is essential that your leaders understand and develop an inspiring atmosphere. Walter pulls actual ideas and techniques from his hundreds of pages of interviews with High Performance Coaches to explore concepts like “communicating vision.”

The innovative and valuable perspective provided by Ryan Walter will revolutionize your team approach. You will learn to focus on the connective sinew that creates the strong connection between Personal High Performance, Team and Shared Leadership. These connectors tend to get strained, especially under the constant stress of change. Ryan will show for example, how a quick personality read (Thomas Concept-TM) gives leadership a better sense of how to lead the personalities on their teams, and reduce these stressors.

Organizations, companies and teams appreciate or depreciate on their ability to attract, inspire and hang onto their human capital. Ryan Walter’s exploration with audiences around his Power Triangle concept is critical for Organizations in the 21rst Century.
 
Leading Success
Drawing on his experience on and off the ice Ryan believes that in this new, high-pace, high-change environment that there is no room for followers. “Leaders Leading Leaders” is the new paradigm that corporate and organizational wins are created around. The org-chart remains the same but leadership development and growth at every level is an essential process to engage and empower our people.

Ryan has completed a Masters Degree in Leadership/Buisness and fully utilizes his life experieces combined with this degree to create real-life learnings for your people!

The pace of change has increased exponentially over these past 5 to 10 years, and simply put Leadership-is-about-CHANGE. Growing our people in this area of leadership is no longer an option. Ryan Walter will lead your people through a powerful, synergistic process on how to grow your self as a Leader and how to enhance Leadership through out your organization.
 
Your Team's Leadership by 2010
As Ryan demonstrates, great Leaders understand their players’ strengths and work hard to create environments where Team and Personal High Performance percolate. Whether you are trying to sell products or services or win the Stanley Cup, it is essential that your leaders understand and develop an inspiring atmosphere. Walter pulls actual ideas and techniques from his hundreds of pages of interviews with High Performance Coaches to explore concepts like “communicating vision.”

The innovative and valuable perspective provided by Ryan Walter will revolutionize your team approach. You will learn to focus on the connective sinew that creates the strong connection between Personal High Performance, Team and Shared Leadership. These connectors tend to get strained, especially under the constant stress of change. Ryan will show for example, how a quick personality read (Thomas Concept-TM) gives leadership a better sense of how to lead the personalities on their teams, and reduce these stressors.

Organizations, companies and teams appreciate or depreciate on their ability to attract, inspire and hang onto their human capital. Ryan Walter’s exploration with audiences around his Power Triangle concept is critical for Organizations in the 21rst Century.
 
Safety is a Team Game
Make this safety conference your best ever with Ryan’s Keynote Speech, Safety is a Team Game, perfect to launch or wrap up your safety conference.

All of the great teams that Ryan Walter has played on have “looked out” for each other! Not only is safety a team game, but successful teams work better together, create an enhanced, engaged environment, have more fun, and take care of each other. Ryan highlights the key relational qualities that allowed the NHL teams he played on to transcend difficult times, and shows your team how the players on those teams worked to keep each other safe! Ryan will inspire your team with the “secret sauce ingredients” that must be present for your players to really synergize. This 75 minute Keynote will captivate your people with real life stories and create a direct connection between team play and increased safety.

The Safety is a Team Game keynote is also an excellent first step to having Ryan work with your team to explore the following team development or breakout
``Your excellent stage presence complemented your style of delivery and allowed you to easily engage everyone in the room. Your presentation, which took real-life hockey and "locker-room" experiences and then adapted them to the challenges that employers and leaders face, captured the attention of our attendees and has left a lasting impression.

Having performed an annual convention year-after-year, we are in position to review numerous speakers and presenters. We are confident that you will rank as one of our most energized speakers in our recent history.

It was a delight to work with you Ryan and it would be our pleasure to recommend you to other groups and organizations that are looking for a dynamic presentation on leadership.``
John Schmeiser - Canada West Equipment Dealers Association

Recently Ryan Walter spoke at our safety banquet on the role of leadership in safety. However, through his engaging, open, honest approach he also taught us about great leadership. Inspirational leadership. After listening to Ryan many people believed in their ability to become great leaders and began re-evaluating their role within the organization. In twenty plus years of attending safety functions this was the first one in which people left feeling empowered and invigorated. Ryan created that energy in our people.
David Lebeter - BC Hydro

"The principles for success that Ryan outlines are timeless and know no boundaries. Whether your team is your family, the Montreal Canadiens, or a high tech engineering and sales team, I believe these principles are the foundations required for high performance and extraordinary achievement.”
Marconi Communications

"I want to thank you again for your outstanding presentation to our convention delegates at our Annual General Meeting in Victoria. Your presentation generated many supportive comments and you certainly made a positive impact on our people. Your excellent stage presence complimented your style of delivery and allowed you to easily engage everyone in the room. Your presentation, which took real-life hockey and “locker-room” experiences and then adapted them to the challenges that employers and leaders face, captured the attention of our attendees and has left a lasting impression. Having performed an annual convention year-after-year, we are in position to review numerous speakers and presenters. We are confident that you will rank as one of our most energized speakers in our recent history."
Canada West Equipment Dealers Association
 
"Ryan Walter is a natural leader.  His no nonsense style, sense of humour and many real life examples make learning fun.  And, more importantly, make you want to put into practice what you have learned.  He gives you the confidence you can succeed and become a much better leader."
Peace River Generation
 
BC Hydro
Boston Pizza  
Chilli's Restaurants
Clarica
HSBC
Insurance Association of BC  
McDonalds Canada  
Rogers Video  
Vancouver Canucks